A WhatsApp Business API integration platform for automated order notifications, two-way customer chat, broadcast campaigns, and chatbot flows — customer communication where your customers already are.
Customers open WhatsApp messages far more often than they open email or SMS, yet most businesses still send order confirmations, invoices, and support replies through channels customers barely check. VeenaPro Wapis connects your VeenaPro CRM, orders, and support tickets directly to the WhatsApp Business API so every notification and conversation happens where customers already are.
From automated order and delivery updates to a shared team inbox for two-way conversations, broadcast campaigns, and chatbot-driven auto-replies, VeenaPro Wapis turns WhatsApp into a full customer communication channel instead of just a messaging app your team checks manually.
Open rates for WhatsApp messages regularly exceed 90%, compared to a fraction of that for email and SMS. Businesses that still rely on email for order updates and support are losing customer attention before the message is even read. VeenaPro Wapis puts every transactional and support conversation on the channel customers actually check within minutes.
Because it's integrated directly with VeenaPro CRM and support tickets, agents reply to WhatsApp messages with full customer context already in front of them, and every conversation is logged against the right customer record automatically — no more screenshotting chats into a CRM by hand.
Send verified, branded messages at scale through Meta's official Business API, not risky bulk tools
Multiple agents handle WhatsApp conversations from one shared inbox with assignment and handoff
Build conversation flows that answer FAQs and qualify leads automatically, 24 hours a day
Send targeted campaigns to customer segments with delivery and read tracking built in
Manage and reuse Meta-approved templates for notifications, reminders, and promotions
Every WhatsApp conversation is automatically linked to the right customer record and support ticket
Track sent, delivered, read, and replied rates for every notification and campaign you send
Opt-in management and template approval workflows keep every campaign compliant with WhatsApp policy
VeenaPro Wapis is built for businesses that want WhatsApp to be a real customer communication channel — not a personal number an employee checks between other tasks. It brings the reliability of the official WhatsApp Business API together with the automation and reporting a growing support and sales team needs.
Because it plugs directly into VeenaPro CRM and Helpdesk, every message thread becomes part of the same customer record your sales and support teams already work from, giving you one consistent view of every customer relationship across every channel.